Learner care
Our team provides a comprehensive range of services for streamlined training administration and learner support. For live events, we offer end-to-end logistics service that covers the venue, classroom setup and teardown, catering, materials production and distribution, tools and equipment inventory management, attendance reports and roster management.
We provide 24/7 multilingual learner care to support your learners’ queries, including questions regarding enrollment, certifications, payment processing, etc.
Learner communications
Our learning administrators manage communications regarding event registrations.
Services include:
Tailoring of automated notices, e.g., maps to locations, travel information
Creating and distributing instructor and participant welcome, reminder notices
Distributing and managing pre- and post-work, including any preparatory work or prerequisites
Managing attendees (booking, waiting list, etc.)
Evaluation management
We provide Level 1 and 2 evaluation services in the Learning Administration process. Evaluations can be collected via paper, email or electronically.
Services include:
- Creating course/class-specific evaluations
- Distributing evaluations to instructors or learners
- Consolidating evaluation results
Learner history management
We record participant completion and attendance information, which can include certification, pre-test and post-test scores, incompletes and no-shows. As part of the class closeout process, we may provide class completion certificates or other forms of recognition as an additional service, delivered at the close of a session or to the participant after course completion.
Services include:
Reconciling attendance
Creating, delivering completion certificates
Maintaining rosters
On-site learning facility support
We know you cannot always know what your needs and volumes may be. We offer a scalable model that accommodates that variation, in addition to transparency and budget certainty. On-site learning administrator responsibilities include:
- Meet and greets
- Assisting with classroom, event setup
- Identifying classroom configuration requirements
- Coordinating facilities with local facility teams
- Resolving issues that may arise during class delivery
- Maintaining classrooms, classroom assets, logistics
- Troubleshooting course material
Facilities scheduling and administration
Our team works with local facilities’ teams to confirm the appropriate room and delivery setup. We work with off-site facilities, such as hotels and conference centres, to support classroom delivery.
Services include:
Scheduling facilities
Room management
Scheduling audio-visual materials, networking
Catering orders
Confirming materials receipt
Materials management
Accurate compilation and availability of training materials prior to the start of any course are critical to ensure a high-quality learning experience. Our learning administrators ensure electronic and/or physical copies of materials are dispersed, including managing freight and shipping relationships
Virtual session production
Our team provides pre-session planning, communications and rehearsal; day of session online production support including learner technology troubleshooting; post-session attendance and certification management
Instructor admin
Our Instructor Admin team has access to full-time and contract instructors certified to teach all course content:
- Core of qualified instructors
- Consistent performance management
- High instructor utilisation (typically 50–60%)
- Technology-based scheduling, management
- Consistency, savings with vendor base
- Economies of scale, market knowledge