Our team provides a comprehensive range of services for streamlined training administration and learner support. For live events, we offer end-to-end logistics service that covers the venue, classroom setup and teardown, catering, materials production and distribution, tools and equipment inventory management, attendance reports and roster management.
We provide 24/7 multilingual learner care to support your learners’ queries, including questions regarding enrollment, certifications, payment processing, etc.
Our learning administrators manage communications regarding event registrations.
Tailoring of automated notices, e.g., maps to locations, travel information
Creating and distributing instructor and participant welcome, reminder notices
Distributing and managing pre- and post-work, including any preparatory work or prerequisites
Managing attendees (booking, waiting list, etc.)
We provide Level 1 and 2 evaluation services in the Learning Administration process. Evaluations can be collected via paper, email or electronically.
We record participant completion and attendance information, which can include certification, pre-test and post-test scores, incompletes and no-shows. As part of the class closeout process, we may provide class completion certificates or other forms of recognition as an additional service, delivered at the close of a session or to the participant after course completion.
Creating, delivering completion certificates
We know you cannot always know what your needs and volumes may be. We offer a scalable model that accommodates that variation, in addition to transparency and budget certainty. On-site learning administrator responsibilities include:
Our team works with local facilities’ teams to confirm the appropriate room and delivery setup. We work with off-site facilities, such as hotels and conference centres, to support classroom delivery.
Scheduling audio-visual materials, networking
Confirming materials receipt
Accurate compilation and availability of training materials prior to the start of any course are critical to ensure a high-quality learning experience. Our learning administrators ensure electronic and/or physical copies of materials are dispersed, including managing freight and shipping relationships
Our team provides pre-session planning, communications and rehearsal; day of session online production support including learner technology troubleshooting; post-session attendance and certification management
Our Instructor Admin team has access to full-time and contract instructors certified to teach all course content: