Designed to dovetail with our learning content and our ordering solutions, our customer services capabilities make life easier for you. With flexible resources and infrastructure in the Americas, Europe, and Asia, we offer tailored customer support to learning services clients.
Focus on growth
While our team resolves queries about your learning content, your team can focus on growth and your core business – delivery of learning.
- Email and online customer services to agreed processes and SLAs
- Resolution of customer enquiries, maintenance of FAQs and escalation as required
- Live chat and customer support via social media
Effective eCommerce operations
Integrating with our ordering and learning content solutions, our eCommerce offer ensures your learning content gets to where it needs to be on time and in the right format:
- Management of listings
- Tracking and management of stock levels
- Responding to and resolving issues relating to exchanges, billing questions and returns
- Responding to customer reviews